Your dashboard is the location that you will be able to adjust some information selected during the registration process. These adjustments may be needed to improve the number of caregivers to review. Remember, it's very important that this information is accurate to minimize frustrations and negatively impact overall care. Now, let's find you a caregiver!

The most common reason caregivers are not showing is because the selections made during registration are not aligned with available caregivers in your area. If that happens, don't worry! You can adjust those selections right here on the dashboard. Remember, your rate request for the services should be at or above market value to maximize your caregiver selection.

The short list of care services are the most popular non-medical services needed for basic senior and disability care. Remember, personal care services is the higher skill level and usually entails some type of expected complexity. Selecting this care service will ensure the caregiver consideration has the adequate skill level for this service. In the event, you don't see a particular service needed, please send us an email detailing this service and we will review for future consideration.

When scheduling time slots, you must select each day as well as each hour of service needed. For example, on a Monday-Friday 9am-12pm schedule, you would select each day and then each hour of service needed to secure the caregiver before checking out. Remember, there is a 2hr shift minimum requirement to schedule service.

The care environment is one of the most important steps to ensuring an accurate match between client and caregiver! Many people have allergic reactions to cigarettes or cigar smoke and even household pets. In addition, these allergens can even be passed along to other family members causing a medical situation. It's best to be honest to keep the care environment safe and unaffected.

Once caregivers appear for review, you can sort them by the hourly pay rate, years of experience, and service ratings to narrow down your list to consider. Also, you can save caregivers to your favorites or search by name to easily locate them later. Remember, to view the caregiver biography to learn more about them!

When considering selecting a caregiver, hover your mouse over the caregiver name and click the + sign to open up the profile. There you will learn about their specialty skills, hobbies & interests, and languages spoken. You can even check their specific availability for accuracy before selecting the caregiver.

Yes, It is important that you read and acknowledge our terms and conditions prior to checking out. This will ensure that you understand how we operate as well as our position on safety at all times. Thanks for your understanding!

Great question...you do not! You will be officially charged after the completion of each shift. In the mean time, we do place a hold on the credit card to ensure available funds for the service requested.

Once you have completed the check out process, you will receive an email confirming receipt of schedule. The caregiver has been notified of the request and will accept or decline the shift request. Shifts are declined for various reasons but mainly due to real-time schedule changes. If that happens, don't worry! We have plenty of awesome caregivers in the network. We recommend you try to secure another caregiver for your service needs. Remember, add caregivers you like to your favorites folder ...