Your dashboard is your main hub to operate within the platform. The simplistic design allows you to easily monitor your requests, upcoming appointments and current earnings. You can also adjust your profile information within your settings. Making adjustments to your hourly rate, service offerings and preferences will help you maximize value for more opportunities. Good luck our there!

You must complete specific requirements before your profile can be activated. The most common reason for this issue is that you have note completed the onboarding process within ADP-Workmarket. This is very important to complete so we can pay you for the work you performed. Remember, make sure you have completed your biography and photo upload as it's required as well.

Your photo is the most important feature of our platform. Have you ever heard the saying..."A picture is worth 1000 words." People want to see a friendly, compassionate, smiling face coming in to care for them or their loved one. You would definitely want the same so take a good photo and give them peace of mind!

Yes, It's important that you read and acknowledge our terms and conditions prior to starting work. This will ensure that you understand how we operate as well as our position on safety at all times. Thanks for your understanding!

You will make these adjustments in your settings. Go to the gear icon or click the the 3 lines on your mobile device in the upper right-hand corner. There you will be able to change address, update services and specialty skills, hobbies & interests, and languages spoken. You can even check change your rate and availability for more exposure to families. The care environment is one of the most important steps to ensuring an accurate match between client and caregiver! Many people have allergic ...

No, it's not required. The bigger question is why wouldn't you want to initiate a friendly hello or respond to a client chat after they chose you to provide care out of all the others? The chat feature was designed to create an immediate friendly atmosphere which helps lower anxiety. We recommend small and short sentences such as "Hi, can't wait to meet you Monday!" or "Hi, can't wait to care for you!". Remember, responding to chats help show you are friendly, responsive, professional, and seri...

Great question! We aim for a quick turnaround on paying you for your services. Once the shift is verified inside ADP-Workmarket, we will charge the client. It takes about 72 hours for processing and pay will be issued immediately afterwards. Remember, you must utilize the GPS functionality when working in our platform to minimize payment delays.

Yes, this is very important in creating trust and getting you paid quickly. There is a lot of fraudulent activity in home care and we want this platform to provide peace of mind to both families and caregivers. Your GPS location will help with client disputes that may occur. See the policies inside ADP-Workmarket for more details.

Our partnership with ADP-Workmarket allows us to have a robust payroll system for independent contractors. This is very important in creating trust and getting you paid quickly. The details of your earnings along with your private bank information will be located there. See the policies inside ADP-Workmarket for more details.

We understand there are issues that come along with a service business. All client ratings will have no public comments and will be a part of your average rating score and disputes will not be allowed. It's imperative that you do all you can to rectify the situation before you end the relationship. See our online training academy for skills to assist with conflict resolution.

Safety is our number one priority for both caregivers and clients! Because some many complaints can fall into a subjective category such as messy home or too much work, we have to better classify a complaint on our platform. When considering a complaint, we ask that the focus areas be around safety or discrimination. Complaints as such will be taken seriously to ensure a safe care environment.

Once you have accepted the shift requests, the client will receive an email confirming this. At that time, the chat feature will open up for additional communication between the two parties if needed. Remember, you have agreed to perform all services listed for the hourly rate you provided. Not doing so, could damage your reputation and negatively impact your earnings.